Jurisdictional Applicability

These Terms apply to all Users regardless of your country or region of residence or establishment. The governing law and dispute resolution provisions that apply to you depend on your place of residence or establishment, as set out in Section 12 (Governing Law and Dispute Resolution) and Schedule 1 (Contracting Entities).

• The Kibo Platform is not currently available to users whose country of residence or establishment is within the European Economic Area ("EEA"), Switzerland, or the United Kingdom. Access from these regions is restricted, and you must not access or use the Services from these regions.
• If your country of residence or establishment is in the United States, China, Brazil, Canada, Hong Kong, Taiwan, Singapore, Australia, or any other country or territory (excluding the EEA, Switzerland, and the United Kingdom), the General Terms of Service below apply to you.

United States Users: Section 12.3 of these Terms contains an arbitration agreement and class action waiver that apply to all claims brought against Kibo in the United States. Please read them carefully.

1. Introduction and Acceptance of Terms

1.1. Documents Incorporated by Reference

These Terms incorporate the Privacy Policy by reference, together with any other policies Kibo may publish from time to time governing specific features of the Services (including, where applicable, payments, cancellations, cookies, and community standards). The applicable Provider's Cancellation Policy is displayed on the relevant Listing and at checkout. Your use of the Services is also subject to the Privacy Policy.

1.2. Binding Agreement

These Terms constitute a binding legal agreement between you ("User") and Kibo Platform (including its subsidiaries, affiliates, and operators, collectively "Kibo") governing your right to access and use the Kibo mobile application, website (www.kibocare.com), and related technology offerings (the "Kibo Platform" or "Services"). "Kibo" refers to the entity set out in Schedule 1.

1.3. Nature of the Kibo Platform

The Kibo Platform enables Users to:

• Discover Healthcare Providers, medical treatments, and clinical trials through search, filters, and AI-powered matching.
• Connect with Healthcare Providers, Clinical Trial Sponsors, and Local Affiliates for appointment requests, referrals, and secure communications.
• Manage medical records, appointments, and treatment-related information through encrypted storage and patient-controlled sharing.
• Transact for platform services, subscriptions, and—where Kibo acts as a limited payment collection agent—certain medical service payments.

Kibo does not own, control, offer, or manage any medical services, clinical trials, or healthcare facilities. Kibo is not a party to any contract between a Patient and a Healthcare Provider or Clinical Trial Sponsor. Kibo is not a Healthcare Provider. Kibo acts solely as a technology intermediary and aggregator.

1.4. Acceptance of Terms

By accessing, downloading, registering for, or using the Kibo Platform, you acknowledge that you have read, understood, and agree to be bound by: (i) these Terms; (ii) the Privacy Policy; and (iii) any additional terms applicable to specific features of the Services. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES. Acceptance may be evidenced by clicking "I Agree," creating an account, making a Booking or payment, or by continuing to use the Services after Kibo notifies you of any changes.

1.5. Competency and Eligibility

By using the Services, you represent and warrant that: (i) you are at least 18 years of age and have the legal capacity to enter into a binding contract; (ii) you are not barred from using the Platform under any applicable law; (iii) if you use the Services on behalf of another person (including a minor or dependent), you have the authority to bind that person and accept full responsibility for their use; and (iv) if you use the Services on behalf of a business, you are authorized to bind that entity. Registration is permitted only for legal entities, partnerships, and natural persons aged 18 or older.

1.6. Important Notice: Kibo Is Not a Healthcare Provider

KIBO IS NOT A HEALTHCARE PROVIDER. Kibo is solely a technology platform and information intermediary. Kibo does not provide medical advice, diagnosis, treatment, or clinical care. All medical services are provided by independent third-party Healthcare Providers. Any information made available through the Platform—including AI-generated match percentages, treatment cost estimates, Provider profiles, and clinical trial recommendations—is provided for informational purposes only. You should always seek the advice of your physician or other qualified health professional regarding any medical condition.

2. Definitions

2.1. Platform, Services, and Kibo

• "Kibo Platform" (or "Platform") means the websites, applications, APIs, and technology offerings operated by Kibo, including www.kibocare.com.
• "Services" means the technology platform connecting Users with Healthcare Providers, Clinical Trial Sponsors, and Local Affiliates, including search, booking, medical records storage, AI matching, and payment collection.
• "Kibo" means the entity with whom you contract, as set out in Schedule 1.

2.2. User Types

• "User" means any individual or entity that accesses, registers for, or uses the Platform.
• "Patient" means a User who searches for, books, or receives medical services, or who discovers or applies for clinical trials.
• "Healthcare Provider" (or "Provider") means an independent hospital, provider organization, doctor, or medical professional listed on the Platform.
• "Clinical Trial Sponsor" means a pharmaceutical company, contract research organization, or research institution listing clinical trials on the Platform.
• "Local Affiliate" means an independent partner (such as a local provider, travel agency, or care coordinator) providing pre-procedure consultations, post-treatment follow-ups, or logistical support.

2.3. Content and Data

• "Platform Content" means text, graphics, interfaces, photographs, trademarks, logos, and code provided by Kibo.
• "User Content" means information, data, medical records, text, images, and reviews you upload or transmit through the Platform.
• "AI Content" means output generated by Kibo's AI algorithms; AI Content is provided for informational purposes only and does not constitute medical advice.

2.4. Bookings, Listings, and Transactions

• "Booking" means a confirmed or pending request for a medical service arranged through the Platform.
• "Platform Booking" means a Booking under which the Patient requests one or more time slots and the Provider accepts, rejects, or proposes alternatives.
• "Dossier Booking" means a Booking under which the Patient submits a treatment dossier and the Provider contacts the Patient directly.
• "Listing" means a Provider's or Sponsor's offering on the Platform.
• "Treatment Package" means a bundle of procedures, inclusions, duration, and pricing.
• "Cost Estimation" means an indicative, non-binding price.
• "Platform Fees" means fees charged by Kibo, which are typically non-refundable.
• "Medical Fees" means amounts payable to a Provider; refunds are governed by the Provider's Cancellation Policy.
• "Cancellation Policy" means the policy displayed on the Listing and at checkout.
• "Promo Code" means a code issued by Kibo for credits or discounts, subject to its own specific terms.

3. Nature of Services and Contractual Relationships

3.1. Scope of Services

Kibo grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services. The Services include:

• Discover — search, filters, and AI-powered matching;
• Connect — appointment requests, referrals, and secure communications;
• Manage Data — uploading, storing, and transmitting medical records to authorized recipients; and
• Transact — viewing pricing and facilitating payments.

Kibo may modify, suspend, or discontinue all or any part of the Services at any time.

3.2. No Medical Advice and Search Ranking

THE SERVICES DO NOT CONSTITUTE MEDICAL ADVICE. All information made available through the Platform is provided for informational purposes only. Search ranking is determined by a combination of factors, including clinical relevance, Provider availability, patient feedback, location, and commercial agreements (with promoted listings clearly labeled).

3.3. Contractual Relationships

• User and Kibo: These Terms govern your use of the Platform only.
• User and Healthcare Provider: When you complete a Booking, a separate direct contract is formed between you and the Healthcare Provider. The governing law for that contract is typically the law of the jurisdiction where the Provider is located and the services are rendered. Kibo is not a party to that contract.
• User and Clinical Trial Sponsor: Clinical trial participation is governed by a separate informed consent and enrollment agreement between you and the Sponsor.

3.4. Provider Obligations

• Licensing. Each Provider warrants that it is validly licensed to provide medical services in its jurisdiction.
• Malpractice Insurance. Each Provider shall maintain appropriate professional liability coverage.
• Accuracy. Each Provider is solely responsible for the accuracy of its profile, pricing, and availability information.
• Taxes. Each Provider is responsible for all VAT, GST, income, and other taxes applicable under relevant law.

4. User Accounts

4.1. Eligibility

You must register for an account to access certain features of the Services and must be at least 18 years of age. If you access the Platform on behalf of a minor, you represent that you are the minor's legal guardian.

4.2. Account Information

You agree to provide accurate, current, and complete information at registration, including your legal name, a verified phone number (with country code), and email address.

4.3. Account Security

You are responsible for maintaining the confidentiality of your credentials and are liable for all activities conducted through your account. You must notify Kibo immediately if you believe your account has been compromised.

4.4. Account Transfer

You may not transfer, assign, or sell your account. You may not maintain multiple accounts or share your account with others.

4.5. Verified Identity

Kibo may, at its discretion, conduct identity verification or background screening. Kibo may suspend or terminate accounts that fail verification.

5. Booking, Payments, and Cancellations

5.1. Searching and Booking

Submission of a Booking request does not guarantee a confirmed Booking; all Bookings are subject to Provider acceptance. Under a Platform Booking, you request specific time slots and the Provider accepts, rejects, or proposes alternatives. Under a Dossier Booking, you submit a treatment dossier and the Provider contacts you directly. You should review the applicable Cancellation Policy before confirming any Booking.

5.2. Cost Estimations

All cost estimates displayed on the Platform are indicative and non-binding; final costs are determined by the Provider.

5.3. Payments

Where stated, Kibo acts as a limited payment collection agent for the Provider, and payment received by Kibo constitutes payment to the Provider. Platform Fees are non-refundable unless expressly stated otherwise. Refunds of Medical Fees are governed by the applicable Provider's Cancellation Policy.

5.4. Cancellations

Refund eligibility and the refund amount are determined by the Provider's Cancellation Policy. Where major disruptive events (such as force majeure circumstances, natural disasters, or government-mandated travel restrictions) affect a Booking, the Provider's Cancellation Policy and applicable law continue to govern.

5.5. Booking Modifications

You and the Provider are jointly responsible for any modifications to a Booking and for any additional amounts, fees, or taxes that result.

5.6. Promo Codes

Promo Codes are subject to their own specific terms. They may not be duplicated, sold, or transferred, and may be disabled by Kibo at any time.

6. Medical Records and Data Privacy

6.1. License to Transmit

By uploading medical records or other health data, you grant Kibo a worldwide, royalty-free, non-exclusive license to host, encrypt, store, and transmit such data to authorized recipients. You retain ownership of your medical records and may revoke sharing permissions at any time.

6.2. Cross-Border Data Transfer

You expressly consent to the transfer of your personal and medical data across international borders for the purpose of facilitating treatment, consultations, or trial participation.

6.3. Consent to Communications

You consent to receive transactional and operational communications (including confirmations, reminders, and updates) by email, SMS, push notification, and in-app message.

6.4. Compliance

Kibo processes personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance ("PDPO"), Taiwan's Personal Data Protection Act ("PDPA"), Singapore's Personal Data Protection Act, and other applicable data protection laws in jurisdictions where the Services are offered.

7. Clinical Trials (Med-Frontier)

7.1. Kibo's Role

The Platform enables Users to discover and apply to clinical trials. Kibo is not the operator, sponsor, or investigator of any trial. Kibo does not conduct trials and does not make enrollment decisions.

7.2. Matching Does Not Equal Enrollment

A match percentage indicates potential eligibility only and does not guarantee acceptance into any trial. Sponsors retain sole discretion over enrollment, and you must complete the Sponsor's separate application and informed consent process.

7.3. Voluntary Participation

Participation in clinical trials is voluntary, and you may withdraw at any time, subject to the trial's protocol. Clinical trials carry inherent risks, including adverse events, side effects, and treatment failure. Kibo is not responsible for trial safety, outcomes, or any adverse events.

8. User Conduct and Prohibited Activities

8.1. General Rules

You agree to act with integrity, provide accurate information, and refrain from misusing the Platform. The following are prohibited: any illegal use of the Services; harassment of other Users; fraud; misuse of the Dossier Booking feature; the use of bots, scrapers, or other automated tools; reverse engineering of Kibo's AI models; and any conduct that damages or interferes with the Platform. You agree to honor your legal obligations in connection with your use of the Services.

8.2. Reviews

Reviews must reflect honest, first-hand experience. Reviews must not be incentivized, defamatory, or otherwise prohibited, and must not be manipulated.

8.3. User Content License

You grant Kibo a non-exclusive, worldwide, royalty-free license to use User Content to operate, promote, and improve the Platform. Kibo's use of User Content shall comply with the Privacy Policy. You represent that you own or have the necessary rights to the User Content you submit and are responsible for it. Kibo may remove violating content at its discretion.

9. Disclaimers and Limitation of Liability

9.1. "As Is" Services

The Services are provided on an "as is" and "as available" basis without warranty of any kind. Kibo disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Kibo does not endorse or warrant any Provider, Sponsor, or Local Affiliate.

9.2. No Liability for Medical Outcomes

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KIBO SHALL NOT BE LIABLE for any damages (including personal injury, emotional distress, or data loss) arising out of or relating to: (i) your use of, reliance on, or inability to access the Services; (ii) any transaction between you and a Provider, Sponsor, or Local Affiliate; (iii) medical negligence, malpractice, injury, death, or clinical trial participation; or (iv) any travel, logistics, or accommodation arrangements.

9.3. Aggregate Liability Cap

Kibo's total aggregate liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the greater of: (A) the Platform Fees you paid to Kibo in the twelve (12) months preceding the event giving rise to the claim, or (B) US$1,000.

9.4. Third-Party Services

Kibo is not a party to any contract you enter into with a third party (including any Provider, Sponsor, or Local Affiliate) and is not responsible for any third-party services.

10. Indemnification

You agree to release, defend (at Kibo's option), indemnify, and hold harmless Kibo and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or relating to: (i) your use of the Services; (ii) your breach of these Terms; (iii) Kibo's use of your User Content; (iv) your violation of any third party's rights; (v) your interaction with any Provider, treatment, trial, or third-party service; or (vi) your non-compliance with applicable law. This indemnification applies regardless of any negligence on the part of Kibo.

11. Termination, Suspension, and Modification

11.1. Term

These Terms take effect upon your first access to the Services and remain in effect until terminated.

11.2. Termination by You

You may close your account at any time. Pending Bookings may be cancelled, with refunds determined by the applicable Cancellation Policy.

11.3. Termination by Kibo

Kibo may terminate or suspend your access on 30 days' notice for any reason. Kibo may also terminate or suspend your access immediately and without notice in the event of: a material breach of these Terms; a violation of applicable law; the protection of Kibo, other Users, or third parties; or extended account inactivity exceeding two (2) years.

11.4. Effect of Termination

Termination does not entitle you to restoration of your account or your User Content. Provisions which by their nature are intended to survive termination shall survive.

11.5. Modification of Terms

For material changes, Kibo will post the updated Terms on the Platform, update the "Last updated" date, and provide 30 days' notice. If you disagree with the changes, you may terminate your account before they take effect. Your continued use of the Services after the effective date constitutes acceptance.

11.6. Modification of Services

Kibo may modify, suspend, or discontinue all or any part of the Services at any time.

12. Governing Law and Dispute Resolution

The applicable provisions depend on your place of residence or establishment.

12.1. United States

These Terms are governed by the laws of the State of New York and the United States; venue is in New York County, subject to Section 12.3.

12.2. China

These Terms are governed by the laws of Singapore. Disputes shall be referred to arbitration administered by the Singapore International Arbitration Centre (SIAC) under its rules in force, with the seat of arbitration in Singapore.

12.3. United States Arbitration (US Users Only)

All disputes shall be resolved through binding individual arbitration, preceded by a 30-day pre-arbitration negotiation period. Arbitration shall be administered by AAA or JAMS under their respective rules. A class action waiver applies. The following are excepted from arbitration: intellectual property claims; emergency injunctive relief; and claims relating to sexual assault or harassment.

12.4. Brazil

These Terms are governed by the laws of Brazil; the courts of Brazil have jurisdiction.

12.5. Canada

A class action waiver applies to the fullest extent permitted by applicable law. For Québec residents, mandatory consumer protection rights under Québec law are not waived.

12.6. Rest of World

These Terms are governed by the laws of Hong Kong, excluding the United Nations Convention on Contracts for the International Sale of Goods. Mandatory consumer protection laws of your country of residence will continue to apply where they grant you greater rights. Disputes that remain unresolved 30 days after written notice shall be referred to arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its rules in force, with the seat of arbitration in Hong Kong.

12.7. Class Action Waiver (All)

To the fullest extent permitted by law, you and Kibo each waive the right to participate as a plaintiff or class member in any class action or representative proceeding.

13. Miscellaneous

13.1. Entire Agreement

These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and Kibo and supersede any prior agreements relating to the Services.

13.2. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3. No Waiver

Failure or delay by Kibo to enforce any provision of these Terms is not a waiver of that provision unless made in writing.

13.4. Assignment

You may not assign these Terms without Kibo's prior written consent. Kibo may assign these Terms at its discretion.

13.5. Force Majeure

Kibo is not liable for any delay or failure in performance arising from circumstances beyond its reasonable control.

13.6. Notices

Notices to you may be given by email, in-app message, or other contact information you have provided. Notices to Kibo must be sent to the address set out in Section 15.

14. Contracting Entities

Based on your place of residence or establishment, Schedule 1 below sets out the Kibo entity with whom you are contracting. If a different entity is identified for a specific product, feature, or transaction, that entity applies. If you change your place of residence or establishment, the applicable entity and governing law apply from the date of the change.

15. Contact Us

If you have any questions about these Terms, please contact us at:

For general support or account inquiries, please use the in-app help center or contact support through the Platform.

Schedule 1 — Contracting Entities